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PRINTED MAT

作者	Lankes, R. David.

题名 The AskA starter kit : how to build and maintain digital reference services / by R. David Lankes, Abby S. Kasowitz.

出版资料	Syracuse, N.Y. : ERIC Clearinghouse on Information & Technology, Syracuse University, [1998]

复本

馆藏地	索书号	处理状态
EPL Reference	R 025.174 ASK (PROF.)	仅属图书馆使用
EPL Reference	R 025.174 LAN (PROF)	仅属图书馆使用
High School Reference	R 025.174 ASK (PROF.)	仅属图书馆使用
High School Reference	R 025.174 LAN (PROF)	仅属图书馆使用

载体形态	xii, 232 p., [3] leaves ; 28 cm.
Notes	"November 1998."
Bibliography	Includes bibliographical references (p. 217-227).
Contents	Module 1. Informing: Gathering information on the current digital reference arena -- module 2. Planning: Creating a plan for building and maintaining an AskA service -- module 3. Training: Training AskA service staff -- module 4. Prototyping: Creating and testing AskA services in a controlled environment -- module 5. Contributing: Operating and maintaining the AskA service -- module 6. Evaluating: Measuring effectiveness and efficiency of AskA services -- Conclusion -- About the virtual reference desk -- Glossary -- AskA service directory -- appendix: AskA service blueprints.
Summary	A set of six self-instructional modules intended to prepare organizations and individuals to create an Internet-based human-mediated information service. Helpful hints for new services include real-life experiences from existing digital reference services like AskERIC, NASA's Ask the Space Scientist, KidsConnect etc.
主题	Reference services (Libraries) -- Automation.
	Digital libraries -- United States.
	Internet -- United States.
	Libraries.
	Computer networks.
	Automation.
其它责任者	Kasowitz, Abby S.
	ERIC Clearinghouse on Information & Technology.
附加题名	How to build and maintain digital reference services
	Ask A starter kit
国际标准书号	0937597473